Is it Time for a Change in Your Charlotte IT Services?
For many business managers, the world of advanced technology is a confusing one. It’s often easier to just get by with the service provider you’ve always used than to make the change to a new one. However, if you’re having one of these problems with your current advanced technology IT services in Charlotte, it’s time to make the change.
No one expects you to understand what core IP routing and switching are. Understanding the technical terms isn’t necessary to know that you’re not communicating with your current technology service. If the company you’re using doesn’t respond to your calls or emails promptly, that’s a problem. Things come up and the call-in help desk gets busy, but something’s wrong if you rarely get through.
Not Enough Support
When a service provider takes on more clients than it has the man power to help, you need to find a different provider. Yes, it’s a sign that they’re doing something right if they have a large client base, but you won’t get help quickly if they are in over their heads. Some providers accept more clients than they know they can service because it increases their profits. Before you sign a contract, make sure that the company you choose has a good client-to-personnel ratio.
They Understand Your Vision
Your business is growing and you’re interested in changing your technology. It’s important that your service provider understands what your company needs. Sure, that new plasma screen would look amazing in your reception area, but if your service provider doesn’t understand that you don’t need anything that flashy, it’s time for a change. Your employees are hit with new information all the time. They need to be trained in any new software that comes along. Your IT team should know what your employees can handle and what they actually need before they recommend new software or upgrades to you.
As with most services, the cheapest is rarely the best. Look over your contract and decide if you are getting what you’re paying for. Whether or not you’ve decided to make a change, it doesn’t hurt to get estimates from other advanced technology IT services. When you see the quote, ask questions about where the extra savings or costs will come from. Be clear that you aren’t sacrificing service you’ll need for small savings. Also, how will the provider guarantee that you’re getting what you’re paying for? Once you have all the information, you’ll be able to decide if your current provider is right for you.
Do you need advanced technology IT services? Try Netsafe Solutions. Browse their website for more information.