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Posted by Malissa Choi on Jan 30, 2014 in Computers

What is managed services?

In the not too distant past, companies were required to keep specialists on staff to deal with many corporate demands and services, today; it is possible to outsource much of what once was done in-house. This strategic move frees up money and resources that are no longer needed. Managed IT services on Long Island for example helps companies to enhance their bottom line while still managing all the essential tasks associated with the computer network, hardware and software. As well as in the field of technology, managed services are also used in customer care and service and the financial area.

Outsourcing financial tasks is often done; a client can contract with an outside service provider who in turn can provide payroll support, prepare and distribute invoices and statements as well as receive and process customer payments. By outsourcing these rather simple tasks, it allows the financial people in the company to concentrate on running and building the business, things that cannot be outsourced. By outsourcing to companies that are specializing in Managed IT services the company can be sure that any new regulations that may have an impact on the rate of taxation for example, is taken into account thus minimizing the possibility of an audit turning up anomalies that should have been managed.

Managed IT service on Long Island is another area where companies are finding that they can see substantial savings. By contracting with an independent IT service company they know that any issues conceding workstations, servers, software or network will be taken care of. The IT services can all be handled by a contractor; they will monitor all the activities that have to do with the company IT system. Like all outsourced services, the contractor will enter into a contract with the company; the contract will define the scope of service and the associated fee. Any services that need doing which fall outside the contract can be done for an additional fee.

Customer service is also an ideal area for outsourcing. The company can eliminate the need for staff and still provide excellent service for their customers. Service providers can handle all aspects of technical support as well as make changes to existing accounts and establish new accounts. Little does the company know that they are talking to a contractor as they are trained by the company before they are allowed to handle customer services.

Managed IT service on Long Island can save corporate customers a great deal of money and free up skilled personnel for more complex tasks. If you wish to investigate the possibilities and how your company can benefit please contact Tech Serenity.